As the Operational Excellence Product Owner at Signature Aviation, you are the primary architect of the “Business Intent” for our operational product’s ecosystem. You bridge the gap between high-level operations delivery strategy and technical execution. You will own the functional logic and process of our operation products. You will define how our standards and vision are translated into the digital tools, ensuring that our partnership with IT results in high-velocity, high-impact solutions that make our employees and business model more efficient.

• Define the vision to translate business requirements into clear, actionable intent of our products for the technical teams.

• Conduct spanet research and competitive analysis to identify opportunities for product innovation and improvement.

• Develop and maintain a living product roadmap that balances immediate customer needs with the long-term enterprise goals.

• Lead the product development process, from ideation through design, testing, and launch.

• Prioritize product features and enhancements based on stakeholder feedback, spanet trends, and business objectives.

• Collaborate effectively with stakeholders across the enterprise to manage relationships and meet customer needs.

• Act as the primary point of contact for all product-related inquiries, fostering strong communication across departments.

• Provide context for IT to collaborate in real-time of the requirements to accurately build the product features.

• Leverage data to identify friction points in the current operational process to prompt the new wave of product enhancements.

• Partner with the customers to identify manual bottlenecks and prioritize to create smarter product logic.

• Collect diverse feedback from the customers, synthesize conflicting needs into a single, cohesive product direction.

• Drive organizational change by ensuring that training and ongoing support are included when a product launches.

Minimum Education and/or Experience:

• Bachelors degree in Business, Engineering, or a related field or equivalent experience; Masters degree preferred.

• Proven experience (5+ years) in product management, with a focus on safety, operations, or aviation industry preferred.

Additional knowledge and skills:

• Experience in product development processes and lifecycle management.

• Excellent analytics, problem-solving, and decision-making skills.

• Excellent communication skills with the ability to translate complex requirements and product updates for diverse stakeholders.

With more than 225 locations worldwide, Signature Aviation is the largest global network of private aviation terminals, delivering safe, convenient, and elevated experiences to those we serve. As a premier hospitality organization and a certified Great Place to Work™, we are committed to redefining private air travel. Our nearly 6,000-strong team of aviation experts and enthusiasts is dedicated to delivering excellence to our guests and communities, and it starts with taking care of our team. Signature provides a variety of benefits, programs, and resources to support our team members’ overall well-being and professional development. We proudly volunteer and give back, focusing on elevating the neighborhoods where we operate, empowering the next generation of aviation professionals, and supporting our veterans.

From your health to your financial wellness, there are several benefits for you and your family when joining Signature Aviation.

Our Benefits:

• Medical/prescription drug, dental, and vision Insurance
• Health Savings Account
• Flexible Spending Accounts
• Life Insurance
• Disability Insurance
• 401(k)
• Critical Illness, Hospital Indemnity and Accident Insurance
• Identity Theft and Legal Services
• Paid time off
• Paid Maternity Leave
• Tuition reimbursement
• Training and Development
• Employee Assistance Program (EAP) & Perks