Tasks
The Customer Support Executive is responsible for:
- Enters into transportation agreements with customers
- Makes quotations for ad hoc pricing requests following the rules of Target Pricing and considering profitability, the customer’s willingness to pay and upselling potential
- Consults customers in finding the right product, and pro-actively sells customer-oriented transport solutions
- Manages account data in the CRM tools and communicates updates to relevant stakeholders
- Assists in acquiring new accounts and new business by proactively following up inbound calls
- Acts as touch point for claims and complaints towards the customer and forwards the requests to the respective departments and, at the same time, promotes the usage of eClaims/Complaints to the customers to submit their claims
* Performs all other duties assigned by supervisors
Requirements
To excel in this role, you will need a combination of the following qualifications:
- High school diploma/GED required
- College degree/vocational training desirable
- 1-2 years of Cargo experience or equivalent required
- Fluency in English and Cantonese language required
- Knowledge of Airfreight, Logistics, Transportation, Sales required
- Advanced IT knowledge
- Must be willing to work shifts
- Must possess a legal work permit in Hong Kong
* CV/Resume and Cover Letter required
* Company will not provide relocation assistance
Company
About Lufthansa Cargo AG
Lufthansa Cargo Aktiengesellschaft, headquartered in Frankfurt am Main, Germany, is a subsidiary of Deutsche Lufthansa Aktiengesellschaft. Lufthansa Cargo ranks among the world’s leading air freight carriers and currently employs about 4,150 people worldwide. Lufthansa Cargo focuses on the airport-to-airport business. The cargo carrier serves around 300 destinations in more than 100 countries with its own fleet of freighters, the belly capacities of passenger aircraft operated by the Lufthansa Group and an extensive road feeder service network. The bulk of the cargo volume is routed through Frankfurt Airport.
www.lufthansa-cargo.de
