Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

​This job is a member of the Mortgages team within the American Airlines Credit Union. The role is responsible for supervising a team that handles pre-closing, closing, funding and post-closing mortgage loans for the purchase or refinance of real estate.

• ​Support closing department staff
• Provide backup to staff, as needed, for seasonal fluctuation in volume
• Handle escalated member requests
• Handle escalated closing attorney and title company requests
• Handle escalated issues with document preparation law firm
• Assist with temporary and new employee onboarding and training
• Assist with system testing needs
• Conduct interviews and employee reviews, as needed
• Back up Mortgage Processing Manager, as needed
• Assist in pre-close QC validation process, as needed
• Assist with monthly invoice reconciliation
• Perform other duties as assigned
• Ability to work varying schedules, including evenings and weekends
• Ability to travel as needed
• The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.

Minimum Qualifications- Education & Prior Job Experience

• ​High school diploma or GED

Preferred Qualifications- Education & Prior Job Experience

• ​Bachelors degree or equivalent mortgage closing experience
• Previous mortgage closing/funding operations experience
• Experience with Episys and Mortgage Cadence

Skills, Licenses & Certifications

• ​Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
• Knowledge of RESPA guidelines and department functions
• Knowledge of mortgage processing lifecycle in general as an industry and specifically how AACU operates
• Ability to work well in a fast paced environment and multi-task with attention to detail, accuracy, and efficiency
• Skilled in mathematics and analytical ability
• Ability to interact with third party providers
• Ability to work independently with minimal supervision
• Ability to demonstrate stringent time management skills
• Ability to demonstrate excellent oral and written communications skills, including the ability to effectively communicate with all levels of management and staff and collaborate with multiple departments
• Ability to work varying schedules, including evenings and weekends
• Ability to travel, as needed
• Ability to maintain satisfactory performance and attendance
• Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.