The Service Procedures & Hospitality division is responsible for the line- and project-based development and implementation of product and service concepts, as well as crew-related ground processes and their target-group-specific communication to the operational units.

• Contribute to the development and definition of in-flight service concepts and crew-related processes on the ground, liaising with product management, flight operations and stations worldwide
• Initiate measures and projects to improve in-flight processes and cabin equipment based on crew and customer feedback
• Defining and documenting (e.g. Cabin Service Manual) in-flight service processes and workflows for the respective cabin roles on board and on the ground
• Data analysis and best practices to identify measures
• Responding to and evaluating topic-specific cabin reports
• Preparing, organising and assisting with the implementation of test scenarios for the further development of in-flight processes

To ensure that the internship is a success for both you and our team, you should meet the following requirements:

• Enrolment for the entire duration of the placement (a current certificate of enrolment and, in the case of a compulsory internship, written confirmation of the compulsory internship must be included in the application)
• At the time of the internship, you must be in at least your 3. semester of study
• The ability to think conceptually and systematically when dealing with complex issues
• High level of commitment, flexibility and resilience
• Determination, as well as initiative and working independently
• Safely using IT tools
• A distinctive sense of hospitality and a customer-focused approach
• Ability to work well with others and as part of a team
• Communication skills, the ability to present arguments and give presentations; project management experience would be an advantage

Further information in our FAQs.