Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

The Specialist/Sr Specialist, Operations Communications is part of the Operations Communicatons team within the Global Engagement Division.
This role develops communication in support of American’s operation, particularly the Safety Department and Integrated Operations Center, telling the operation’s story to internal and external audiences.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Develop compelling communications plans to help American’s stakeholders — internal and external — understand the operations of the airline as well as important business decisions.
• Regularly pitch new and creative ways to tell the story of American’s operation, internally and to the media.
• Identify and support communications channels and processes to communicate with frontline team members as well as leadership, support staff, media, customers and the general public.
• Collaborate and coordinate with internal departments to ensure safety messaging is communicated to team members system wide.
• Help support the airline’s peak operating periods (e.g., summer, key holiday travel periods) by developing storytelling strategies about American’s preparedness and operational execution.
• Support the company’s senior operational leadership, including preparation for media interviews and speechwriting.
• Uphold the integrity of the Global Engagement team by developing and maintaining strong relationships with people across the airline.
• Assist with media response efforts and assume “on call” duties a few times a year.
• Occasionally travel to airports and other critical operational locations to support local events and storytelling opportunities.

Minimum Qualifications- Education & Prior Job Experience

• Bachelor’s degree or equivalent experience/training
• 3 years of relevant work experience in communications

Preferred Qualifications- Education & Prior Job Experience

• 5 years of relevant work experience in communications or media relations
• Experience working in corporate communications or media relations for a large, multi-national organization or agency
• Basic aviation/airline knowledge

Skills, Licenses & Certifications

• Relentlessly hardworking, with a passion for thriving in a 24/7 environment, and excels at juggling multiple projects and stakeholders at one time
• Writes and edits like a pro
• Thinks critically and exhibits a “no surprises” and “no stone left unturned” mentality with the ability to source information across a wide variety of resources
• Collaborates effectively with other team members, stakeholders across the company and department leadership
• Possesses strong analytical skills and quantitative ability; is solution and detail-oriented
• Handles confidential information with professionalism and interacts with leadership with a high level of comfort and discretion
• Maintains a keen attention to detail and accuracy, even in high-pressure situations
• Is a strong team player with ability to work successfully at all levels of the organization
• Proficient with the Microsoft 365 Suite, including Word, Excel, PowerPoint and Outlook

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
  

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.